Privacy Policy

Elissa Jenkins (ABN 30 859 985 320) Last updated: 26 July 2026

Elissa Jenkins (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with us — including when you book a tour, purchase a digital product, join our mailing list, or make a payment through our website or in person.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Name, email address, and phone number
  • Postal address (for physical product delivery)
  • Payment and transaction details (processed by our payment providers — we do not directly store full card numbers)
  • Booking details (tour date, participant numbers, special requirements)
  • Communications you send us (enquiries, feedback, reviews)
  • Your subscription preferences if you join our mailing list

2. How We Collect It

We collect personal information through the following platforms:

Square — used for in-person and card payments. When you make a transaction with us, Square may automatically create or update a customer profile associated with your card, recording details of that and future transactions made with the same card.

Payhip — used to process purchases of digital products (such as The Quiet Catch digital cards and downloadable content). Payhip collects your name, email, and payment details to complete and deliver your purchase.

Humanitix — used for special events. Humanitix collects your name, contact details, and booking information to manage your reservation and send you booking confirmations and updates.

EmailOctopus — used to manage our mailing list. If you subscribe (including if we add your details after a purchase or enquiry, where permitted), your name and email address are stored in EmailOctopus so we can send you newsletters, offers, and updates about The Quiet Catch.

Each of these providers has its own privacy policy governing how they process data on our behalf:

3. How We Use Your Information

We use your personal information to:

  • Process bookings, orders, and payments
  • Communicate with you about your booking or order (confirmations, reminders, changes)
  • Send marketing communications, such as newsletters and offers, where you have subscribed, enquired, or made a purchase with us
  • Improve our tours, products, and services
  • Comply with our legal and taxation obligations

4. Sharing of Your Information

We do not sell, rent, or share your personal information with any third party for their own marketing purposes.

Your information is only shared with the service providers listed above (Square, Payhip, Humanitix, and EmailOctopus), strictly to the extent needed for them to process payments, manage bookings, or deliver our email communications on our behalf. We do not pass your data on to any other business or organisation.

We may disclose information where required by law (for example, to the Australian Taxation Office or in response to a valid legal request).

5. Data Storage and Security

Your personal information is stored within the secure systems of Square, Payhip, Humanitix, and EmailOctopus. These providers apply their own security measures to protect your data, including encryption of payment details. We take reasonable steps to ensure any information we access directly is kept secure and is only accessible to authorised personnel of The Quiet Catch.

Some of these providers may store or process data outside Australia. Each provider’s own privacy policy contains further detail on their data storage locations and safeguards.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting, and tax reporting obligations. You may ask us to delete your information at any time, subject to any legal requirement that we retain certain records (for example, transaction records for taxation purposes).

7. Access, Correction, and Opting Out

You have the right to:

  • Ask what personal information we hold about you
  • Ask us to correct any inaccurate information
  • Ask us to delete your information (subject to our legal retention obligations)
  • Unsubscribe from marketing emails at any time, using the unsubscribe link in any email we send, or by contacting us directly

To make any of these requests, contact us using the details below.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve your browsing experience. You can control or disable cookies through your browser settings.

9. Children’s Privacy

Our tours and products are designed for people of all ages, including families. Where a booking includes information about a child (such as a participant’s age), this is collected only for the purpose of running the tour safely and is handled with the same care as all other personal information under this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this page, with the “last updated” date shown at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Elissa Jenkins ABN: 30 859 985 320 Email: bo******@***************om.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.