Cancellation Policy
We get it – plans change. Here’s how cancellations, refunds, and rescheduling work for all bookings with The Quiet Catch, including group programs, ecotherapy sessions, and special events.
Cancellations by you
| When you cancel | Refund |
|---|---|
| More than 7 days before your scheduled start time | Full refund or credit |
| 48 hours to 7 days before your scheduled start time | 50% refund |
| Less than 48 hours before your scheduled start time or no-show on the day | No refund |
Cancellations must be made via email or via text message to The Quiet Catch.
Rescheduling: If you’d prefer to change your date rather than cancel, particularly for reasons of illness, just get in touch. Where availability allows, we’re happy to move your booking to another date free of charge, provided you give us at least 48 hours’ notice.
Cancellations by us (weather or operational)
Our programs run outdoors and rely on safe, suitable conditions. If we cancel your group program or session — whether due to low numbers, weather, illness, safety concerns, or any other operational reason on our end — you or your group will receive, at your choice:
- A full refund, or
- A free reschedule to another available date
There’s no cost to you either way. We’ll always try to give as much notice as possible, but on Bribie Island, conditions can shift quickly, so we may occasionally need to make this call on the day.
A few other things
- Refunds are processed back to your original payment method and may take 5–10 business days to appear, depending on your bank.
- Late arrivals (for groups): If someone in your group arrives after the scheduled departure time and the group has already left (and that group member makes no effort to reach out to the guide or catch up with the group), this is treated as a no-show under the policy above. We recommend group members all arrive at least 15 minutes prior to departure.
- Health and accessibility: if you or your group needs to cancel due to a sudden illness or injury, please let us know — we’ll always try to find a fair solution, including rescheduling where possible.
Questions about your specific booking? Reach out and we’re happy to talk it through.